Refund Policy

    Last updated: May 12, 2025

    1. Introduction

    At OPTIMAIER LLC ("Nexvo", "we", "our", or "us"), we strive to provide high-quality services that meet our customers' expectations. This Refund Policy outlines our guidelines for refunds and cancellations.

    2. Subscription Cancellations

    You may cancel your subscription at any time through your account settings or by contacting our support team. When you cancel your subscription:

    • Your subscription will remain active until the end of your current billing period
    • You will not be charged for subsequent billing periods
    • No partial refunds are provided for the unused portion of your current billing period

    3. Refund Eligibility

    We offer refunds under the following circumstances:

    Technical Issues

    If you experience significant technical issues that prevent you from using our Services and our support team is unable to resolve them within a reasonable timeframe, you may be eligible for a refund.

    Duplicate Charges

    If you were charged multiple times for the same subscription, we will refund the duplicate charges.

    Billing Errors

    If you were charged incorrectly due to a system error, we will correct the charge.

    4. Refund Process

    To request a refund:

    1. Contact our support team at admin@optimaier.com with the subject line "Refund Request"
    2. Include your account email address and the reason for your refund request
    3. Provide any relevant details or documentation that supports your request

    We will review your request and respond within 5 business days. If your refund is approved, it will be processed through the same payment method you used for the original purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

    5. Non-Refundable Items

    The following are generally not eligible for refunds:

    • Subscriptions that have been active for more than 14 days
    • Subscriptions that have been used extensively
    • Cancellations due to changes in business needs or strategy
    • Issues caused by third-party integrations outside of our control

    6. Free Tier

    We offer a free tier that allows you to explore the platform with limited features. No credit card is required for the free tier. You can upgrade to a paid plan at any time to unlock additional features and higher limits.

    7. Exceptional Circumstances

    We understand that exceptional circumstances may arise. If you believe your situation warrants a refund outside of our standard policy, please contact our support team with details of your case. We will review each request on a case-by-case basis.

    8. Changes to This Policy

    We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

    9. Contact Us

    If you have any questions about this Refund Policy, please contact us:

    Optimaier / Nexvo

    Email: admin@optimaier.com

    Website: https://nexvo.app